1. Sign up with Chexpert, and a letter of authorization is sent to your bank instructing them to forward returned checks directly to us.
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2. Each returned check is recorded in our database, and merchants are routinely informed so that they can make necessary accounting adjustments.
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3. The check writer is notified by letter of the returned check and provided with an opportunity to deposit sufficient funds to cover the returned check fee. Chexpert re-presents the returned item electronically up to two times through the ACH network, giving a better chance for recovery and eliminating bank fees on the re-presentments.
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4. Checks that cannot be collected by electronic re-presentment are forwarded for secondary collections via Chexpert Plus. There is no charge for this additional service.
5. Upon complete recovery, 100% of the face value of the check is credited directly into your accounty by electronic deposit.
6. Merchants are kept informed of the entire process through reports that can be sent by e-mail, fax, or viewed 24/7 on a secure section of our Web site.
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